Incompetence? Dodgy dealings? Laziness? No - it's the IRD. If someone was running around hitting people over the head with sledgehammers just for the sake of it, you'd be right to be concerned. And concerned we are, because that's exactly what the IRD have been doing. It's alarming, and in our view, both unnecessary and counterproductive.
It appears that since the global financial crisis (GFC), the IRD have become extremely aggressive on tax collection, to the extent that they are forcing people into bankruptcy and businesses into liquidation at astonishing rates. Our concern is not that those people owed money to the tax department, but that the IRD would rather ruin their lives than get any of that money back. It's not just absurd, it's alarming, and it's having dire consequences.
The IRD's pursuit of people in arrears is relentless and highly stressful, if not downright traumatic, and they seem completely unwilling to look at any kind of constructive solution. We personally know of one person driven to suicide after being pursued by the IRD, another under mental health care, and several more facing divorce. We recently had a phone call from another accountant to say the IRD want him to convince his client to go bankrupt because they're concerned that if they do it themselves he'll commit suicide! In our view, this is totally unacceptable!
It appears to stem form an inherent unhelpfulness on the part of the IRD; that they have a mission statement to make people's lives as difficult as possible, even if the department ends up financially worse off as a result. So what's going on?
The solutions, as we see it, are very simple. The IRD should:
Our message to the IRD is: Come on IRD, the sledgehammer technique is vindictive bullying that doesn't serve the people or the government in the end. Stop stressing families, loosen up and be constructive! Don't set people up to fail - help them to succeed instead.
Our message to our clients is: Tell us as soon as you have a problem with the IRD - we are here to help. Put your hand up when it's still small. We don't charge clients for phone calls, emails and meetings, and we do a lot of this type of work on contingency - if we can't help you sort it out, then you don't have to pay us. Contact us here. And if you are not already a client, we would be pleased to meet with you to discuss how we can help - call us on +64 9 522 7955, email us on [email protected] or fill out our online form.
This letter is to express my appreciation for the assistance and encouragement of both Anthony Lipscombe and particularly John Heaslip over the last financial year. The period since activating my trading trust has been one of considerable stress, as well as personal development, as I embarked on this as a relative business neophyte with virtually no awareness of the contemporary requirements of running a business, particularly the financial records aspect. During much of this period I have therefore felt considerable out of my depth. However I have been lucky enough to have had the benefit of the advice and support of John Heaslip in rationalizing what was a fairly chaotic set of records of the first year property trading. I am able to say that John in particular, has been unstinting in his attention to my needs and has done so in a manner which has never alluded to my extremely rudimentary grasp of managing a business, or even of being unable to set out a spread sheet properly. The result of the above guidance is that now, although my trading trust would still not be able to operate without the advice of GRA, I do least feel a sense of satisfaction that I have got to my present point without major disaster and that my property trust does now have some kind of firmer basis for any future activities - Name withheld by request

Gilligan Rowe and Associates is a chartered accounting firm specialising in property, asset planning, legal structures, taxation and compliance.
We help new, small and medium property investors become long-term successful investors through our education programmes and property portfolio planning advice. With our deep knowledge and experience, we have assisted hundreds of clients build wealth through property investment.
Learn More